سياسة الاسترجاع

At this time, Elviro Emirates does not offer refunds on purchased products.

Customers are encouraged to review product details carefully before placing an order.

Replacement Product Eligibility

At Elviro Emirates, customer satisfaction is our priority. We ensure that all products are delivered in their original condition. If you receive a product that is incorrect, defective, broken, faulty, or damaged, you may be eligible for a replacement.

Complaint Timeframe

To be eligible for a replacement, you must report the issue to our customer support team within 24 to 48 hours from the time of delivery. After 48 hours, there will be certain charges for the replacement.

How to Initiate a Replacement

To request a replacement, please contact our customer support team on WhatsApp within the eligible timeframe and provide:

  • Order details
  • Clear photos or a video showing the issue with the product

In many cases, the issue may be related to product usage, and our support team will guide you with troubleshooting steps. If the product is confirmed to be defective, damaged, incorrect, or faulty, the replacement process will proceed as follows:

OPTION A

We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse and within 5 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.

OPTION B

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you a replacement.

Important Notes

Replacements are only applicable for products that are defective, damaged, faulty, or incorrectly delivered. We do not offer replacements for:

  • Change of mind
  • Incorrect product selection by the customer
  • Minor packaging damage that does not affect product functionality

Order Cancellation

Customers may request to cancel their order within 24 hours of placing it.

  • Cancellation requests made within 24 hours will be processed free of charge.
  • Once the order has been dispatched or shipped, cancellations will no longer be possible.

 Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support on WhatsApp for assistance.